Kilroy’s Bar and Grill in downtown Indianapolis is getting national attention following its response to an angry customer review on Facebook just after New Year’s Eve.
According to screenshots shared by a New York City blogger, a woman left a post to Kilroy’s Facebook page complaining that she will never go back “after the way we were treated when we spent $700+ and having our meal ruined by watching a dead person being wheeled out from an overdose.”
The customer continued posting that her group was trying to talk to a manager about their “bill being messed up,” and the manager screamed and walked away, telling them that “someone dying was was more important then us being there making us feel like your business didn’t matter, but I guess allowing a Junkie in the building to overdose on your property is more important that paying customers who are spending a lot of money!!”
Click here to read the whole post. (Warning: foul language.)
Kilroy’s managing partner Chris Burton replied to clarify: “The ‘overdosing junkie’ that you speak of was a 70+ year old woman who had a heart attack. Thankfully she was finally revived at the hospital and survived. It sounds like you were very concerned about her so I thought you should know.”
He continued: “But I can completely understand why you think being intoxicated” jerks who “didn’t understand your bill should take priority over a human life.”
“I especially appreciate you making your server (who doesn’t curse) cry as well. I’m sure she really enjoyed working on New Year’s Eve just to deal with people such as yourself.”
The post has since been removed from Facebook but not before it went viral. The page has now received hundreds of posts from around the world praising Burton for how he handled the situation.
This morning, Kilroy’s took to social media again asking for something else to go viral — a GoFundMe for the victim’s medical bills. “The lady survived but has a long way to go. Let’s help them out!”
The bar also has requested that people don’t sent hateful messages to others with the same name as the complainer. The woman who posted the original complaint has taken down her profile.