In the state department charged with child welfare, leadership and staff avoid a paper trail with encrypted messaging.
The leadership of the agency in charge of child welfare has directed staff to use encrypted messaging to communicate.
Since last year, the department tasked with overseeing foster care and child welfare in New Mexico has been encrypting and routinely deleting its communications, making much of its work essentially untraceable.
The leadership of the Children, Youth and Families Department (CYFD) has directed staff to use Signal, a secure communication app, and has set chats to automatically delete. In contrast to standard text messages or emails — which could be accessed by attorneys, reporters and members of the public under the state’s open records laws — messages sent via Signal are all but impossible to retrieve. Once deleted, virtually no trace of a Signal conversation remains, even on the company’s server.
Attorneys and child advocates say the practice likely violates state open-records laws and could hamper any investigation into the department, which has been subject to lawsuits and massive criticism for its management of the foster-care system.
Records of employee communications have been central to journalists’ coverage of state agencies, including Searchlight New Mexico’s 2018 investigation of abuse within the foster care system.