Daniel Andrews asked to explain a $1900 bill sent to family who drove themselves to hospital after six Triple Zero calls failed

Premier Daniel Andrews has been asked to apologise to a family who were hit with a huge Ambulance Victoria bill – despite driving themselves to hospital because their Triple Zero request was left unanswered.

Ashley Walter and Tamika Franklin, from Girgarre in Northern Victoria, frantically rushed to Kyabram Hospital on May 12 after their 15-month-old son Lawson begun suffering seizures and stopped breathing.

The family were left with no other option but to take themselves to the hospital at about 5.30pm after four calls to Triple Zero for an ambulance went unanswered.

They attempted to ring another two times while in the car and only received an ambulance when hospital staff called.

Almost three weeks after the incident the family received a $1,894 bill in the mail, which left them feeling “distressed”.

“If you’re going to get a bill you get a service don’t you, so it was pretty upsetting and distressing to have to pay a near $2,000 bill,” Mr Walter said.

“The bill was for a service that we didn’t get. It was supplied to us by a call from the hospital so we shouldn’t have to pay it when we didn’t ask for it.”